Terms of Service

Effective Date: July 27, 2025

Welcome to MurrayCleaning.com. By accessing or using our website or booking services with us, you agree to the following terms and conditions. Please read them carefully.

1. Services Offered

Murray’s Cleaning Solutions provides residential and commercial cleaning services including, but not limited to:

  • Standard and deep cleaning
  • Move-in and move-out cleaning
  • Airbnb/short-term rental turnovers
  • New construction and post-renovation cleaning
  • Specialty cleaning projects (e.g., hoarding, loss recovery, organization help)

Service availability may vary by location. Bookings are subject to confirmation.

2. Booking and Cancellations

  • You may request services through our website, by phone, or by email.
  • A confirmed appointment may require a deposit or full payment, depending on the service.
  • We require at least 24 hours’ notice for cancellations. Late cancellations may be subject to a fee.

3. Client Responsibilities

  • You agree to provide clear access to the property at the agreed-upon time.
  • If access is denied or delayed beyond 15 minutes, a rescheduling or lockout fee may apply.
  • Please secure valuables, remove pets, and inform us of any specific cleaning instructions or concerns ahead of time.

4. Supplies and Equipment

  • We bring our own cleaning supplies and tools unless otherwise agreed upon.
  • If you prefer we use your products, please ensure they are available and in working condition.

5. Payments

  • Payment is due upon completion of service unless other terms have been arranged.
  • We accept cash, credit/debit cards, or digital payments (Cash App, Zelle, etc.).
  • Returned payments or disputes may result in additional fees.

6. Satisfaction Guarantee

Your satisfaction matters to us. If you’re not happy with a service, please notify us within 24 hours and we’ll work to resolve the issue promptly.

7. Damage and Liability

  • We treat your property with care. In the rare event of accidental damage, we will notify you and work toward a fair resolution.
  • We are insured, but not liable for pre-existing damage, improper installations, or unstable furnishings.

8. Use of Client Photos or Testimonials

  • With your permission, we may feature before-and-after photos of our work or share testimonials on our website or social media.
  • No identifying details will be published without your written consent.

9. Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with the updated effective date.

Contact Us

If you have questions about these Terms, please reach out:

Murray’s Cleaning Solutions
Email: info@murraycleaning.com
Website: www.MurrayCleaning.com